Join our team!
You could play an important role at Interfaith Family Shelter.
We empower families and communities to break the cycle of homelessness through outreach, housing, and prevention. Through our programs, we serve hundreds of families throughout Snohomish County.
We are currently seeking qualified candidates for the following positions:
Child & Family Advocate
Position Purpose
This position serves families and their children residing in Interfaith’s family shelter sites. The ideal candidate possesses a knowledge and understanding of the effects children face when residing in emergency shelters, including but not limited to trauma-informed care principles, common socio-emotional and physical developmental milestones, and tactics for building resiliency. BIPOC candidates encouraged to apply.
PT position at 20 hours per week minimum. Hours range in afternoons/evenings from approx. 2pm-6pm.
Essential Job Duties:
- Assess the developmental educational needs of youth at the Interfaith Family Shelter sites. In cooperation with the local school district and in coordination with parents, agency staff and community providers, establish a learning plan for each youth.
- Assess needs related to parent / caregiver education and support; create and monitor a strengths-based family support plan for each family being served Interfaith Family Shelter sites. A learning plan is established with each family for life-long learning.
- Plan educational, social and developmental activities for children & their families at the Interfaith Family Shelter sites. This includes planning and executing the after-school Learning Hour.
- Maintain positive relationships with school district support personnel, including McKinney Vento liaisons for each youth being served.
- Coordinate with parents, youth, and education programs to enroll children, support consistent attendance/participation, support academic achievement, and advocate to ensure compliance with the McKinney-Vento Act.
- Support coordination of child and family support services for families attending public schools including maintaining positive relationships with other homeless housing providers.
- Establish and maintain ongoing relationships with service providers in the community relating to the child and caregiver needs of family participants; provide support and navigation services to help ensure families access appropriate services to meet their needs. Attend community meetings as needed.
- Maintain organized and accurate case notes, files, and other required documentation that will be reviewed regularly by the Child & Family Program Manager. Must be able to utilize basic electronic client databases as well as basic Office suite tools.
- Be present at all Learning Hour activities and maintain program equipment, materials and supplies needed for the Learning Hour program. This includes recruiting, training and scheduling volunteers.
- Participate in program, department and agency staff meetings as part of the Shelter Operations Team when appropriate.
- Assist with planning, setup, implementation, security and clean-up of Children’s Activity Room and spaces.
- Coordinate birthday celebrations for each child.
- Attend and participate in required training sessions, and community professional development offerings as requested.
- Adhere to all Interfaith volunteer protocols.
- Assure that clients, residents, staff, volunteers and community partners are treated with respect and dignity regardless of race, ethnic background, gender, or socioeconomic background.
- Other tasks and responsibilities as assigned and required by program.
Education: Bachelor’s degree with an emphasis in human services, mental health, or education preferred or Associate’s degree with at least 3 years working with children and their caregivers.
Requirements:
- Mental Health experience or education experience preferred.
- Knowledge of Trauma-Informed Care and ACE’s, and secondary trauma.
- Knowledge of McKinney-Vento Act and familiarity with public education systems.
- Ability to work closely and effectively with children of varying ages in whole-family settings.
- Ability to work effectively with individuals of differing skills and backgrounds.
- Ability to work effectively as part of a team, while honoring each other’s opinions.
- Ability to work a flexible evening schedule, including being willing to be on-call as scheduled.
- Reliable transportation and a Washington Driver’s License.
- Ability to collaborate and network with others.
- First Aid/CPR certified.
- Pass a background check.
Reports To: Child & Family Program Manager
Location: Snohomish County, WA
Employment Type: Part-Time (20 hours per week)
Salary: $21.00-23.00/hour
Benefits: Non-Exempt
FLSA Classification: Hourly; Non-Exempt
Equal Employment Opportunity Statement
The Interfaith Association of Northwest Washington is committed to providing equal employment opportunities to all individuals. Employment decisions are made without regard to race, color, religion, citizenship, national origin, veteran status, marital status, political affiliation, sexual orientation, gender identity, disability, sex, age, status regarding public assistance, or any other characteristic protected by local, state, or federal law.
Family Services Coordinator
Position Purpose
The Family Services Coordinator serves as a key point of contact for families experiencing homelessness who are seeking support through Interfaith Family Shelter’s emergency shelter programs. This role is responsible for managing the intake line, responding to inquiries, and guiding families through the initial steps of accessing services. As an integral member of the case management team, the Family Services Coordinator helps ensure a welcoming and supportive experience for families as they engage with shelter programs and navigate available resources.
BIPOC candidates encouraged to apply.
Duties include:
Intake & Diversion Coordination
-
- Serve as the first point of contact for families calling the shelter intake line.
- Coordinate the intake line, including calling families and maintaining an up-to-date waitlist.
- Conduct initial screenings and assessments to determine eligibility and appropriate referrals.
- Engage families in problem-solving conversations to explore safe alternatives to shelter.
- Provide information and referrals to community resources, housing programs, and financial assistance.
- Stay informed about current basic needs resources to help divert families who may not qualify for shelter services.
Administrative & Program Support
- Assist Family Support Specialists with administrative tasks to support housing outcomes, including printing, copying, scanning, scheduling appointments, and making phone calls.
- Assist with coordination of shelter intakes and transitions.
Collaboration & Documentation
- Work closely with the case management team and Family Services Manager to ensure a positive resident experience.
- Participate in team meetings and contribute to service planning and continuous improvement.
- Maintain accurate records of calls, referrals, and services provided using internal tracking systems.
- Adhere to agency policies, confidentiality standards, and funder requirements.
Other Duties
- Answer calls to general agency line when time allows, handling messages and information to staff members and answering questions from the public on hours of operation, intake processes for emergency shelter and in-kind donations, etc.
- Perform other duties as assigned that are related to the position and support the mission of Interfaith Family Shelter.
Qualifications:
- Education & Experience
- At least one (1) year of experience working directly with individuals or families experiencing homelessness or housing instability.
- Bachelor’s degree in social sciences or a related field preferred; equivalent combination of education and experience will be considered.
- Skills & Knowledge
- Strong interpersonal and communication skills, with the ability to engage compassionately and effectively.
- Knowledge of human development, trauma-informed care, diversion strategies, and local housing resources.
- Skilled in crisis intervention and de-escalation techniques.
- Strong organizational skills and attention to detail in paperwork and data management.
- Technology & Systems
- Proficiency in Microsoft Office and client data systems.
- Experience with the Snohomish County Homeless Management Information System (HMIS) or similar client databases preferred.
- Other Requirements
- Reliable transportation is a must. Valid Washington State driver’s license, insurance.
- Ability to pass background checks through WSP and DSHS.
- Ability to work independently and collaboratively in a fast-paced environment.
- Bilingual skills, especially in Spanish, are highly desirable.
- Work Environment
- Primarily office-based with occasional travel to community sites or partner agencies.
- May require occasional evening or weekend hours depending on program needs.
Working conditions:
Staff may work with challenging clients and must have the ability to de-escalate caregivers, parents, & youth.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequently required to sit, talk, move about, hear and speak, and be visually observant of interactions with clients and their children.
- The employee must occasionally lift and/or move up to 20 pounds.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.
- Communicate effectively with clients, staff, other programs, vendors and the public, both orally and in writing.
- Hear voice conversations and alarms.
Reports To: Family Services Manager
Location: Snohomish County, WA
Employment Type: Part-Time (20 hours per week)
Salary: $20.00-22.00/hour
Benefits: Non-Exempt
FLSA Classification: Hourly; Non-Exempt
Equal Employment Opportunity Statement
The Interfaith Association of Northwest Washington is committed to providing equal employment opportunities to all individuals. Employment decisions are made without regard to race, color, religion, citizenship, national origin, veteran status, marital status, political affiliation, sexual orientation, gender identity, disability, sex, age, status regarding public assistance, or any other characteristic protected by local, state, or federal law.